CrystalLee Mercer

Senior Travel Consultant, Branch Partner, RIU Specialist, River Cruise Specialist, Cuba Specialist, AM Resorts Specialist, India Specialist, Destination Wedding & Honeymoon Specialist

Title: Travel Advisor, Branch Partner
Phone: (709) 758-6777
Business License #:

An Interview With CrystalLee Mercer

How many years have you been selling travel?

I have been in the Travel industry for 12+ Years and loving every Minute.

What are your hobbies?

I love to curl up and read a good book. I also enjoy spending time with family and friends. And of course I love to travel!

What type of resort activities do you favor? ie water sports, lounging by the pool, etc?

I love exploring the destination; learning about history and culture. I also love lounging on the beach and reading a good book, snorkeling, swimming, etc.

What are your favorite destinations?

I absolutely love Cuba! It is rich in history and culture along with safety and security. Its a great place to take the family if you are looking for some rest and relaxation. But don't forget to visit Havana! Kuala Lumpar; Malaysia & Amsterdam are also among my personal fav's!

What languages do you speak?

English and a little french.

Do you have a family? and if so what type of family travel have you done?

My Husband and I love to travel to Cuba! Its one of our favorite destinations.

Places I've Been

  • Asia
    • China
    • India
    • Thailand
    • Malaysia
  • Australia
  • Business Travel
  • Canada
    • Atlantic Canada
    • British Columbia
    • Eastern
  • Cruise
    • River Cruising
    • AMAWaterways
  • Cruise Specialist
  • Disney
  • Europe
    • Coach Tours
    • France
    • Germany
    • Netherlands
    • Switzerland
    • Saint-Pierre and Miquelon
  • Group Specialty
  • Honeymoons
  • South America
    • Peru
  • South Pacific
    • Australia
  • Sun (Mexico, Caribbean, Florida, Hawaii)
    • All Inclusives
    • Bahamas
    • Couples
    • Cuba
    • Disney
    • Dominican Republic
    • Florida
    • Jamaica
    • Mexico
    • Sandals
    • Superclubs
  • United States
    • Florida
    • Las Vegas
    • Nashville
    • New York
  • Weddings
  • Weddings & Honeymoons

Travel History



  • "Jody and I just wanted to say a HUGE thank you for helping us decide on and book our first get-a-way without the children. The Platinum Yucatan Princess was and absolutely amazing exceeded our expectations and we thoroughly enjoyed every moment of our vacation. The all inclusive was a big bonus for us - we loved the fact that we could relax and not worry about maintaining a budget." - The Platinum Yucatan Princess
  • "Our trip exceeded our expectations! It was a dream vacation, and I thank you for making it that way for us. The room was gorgeous, and the view was more than spectacular!! All three of us enjoyed many excursions, including, swimming with the dolphins, horse back riding, deep sea fishing, the spa..(aww…!), and last but not least parasailing!!! Our westjet rep, Angel, was great. He met us a few times at the resort, and answered any questions we had. Looking forward to booking our next one!!!" - Family Holiday
  • "Thank-you again for all your assistance - you are a credit to your profession!" - Thank You
  • "I just wanted to thank you again for booking our trip to Cancun last month! We had an absolutely fabulous vacation, and would highly recommend the Royalton Riviera Cancun!" - Feeling Royal in Cancun
  • "I just wanted to drop you a line to say we had an absolutely wonderful vacation at Blau Natura Park in Punta Cana. We arrived around midnight. Security on site escorted us to our room, carried bags up stairs(2 flights), made sure our room was satisfactory. He even showed us the mini bar and opened a couple beers for us. He explained where we could get a snack and their hours. The weather was hot and sunny, though a few showers. Not one day where we didn't lay on the beach in the sun. The food was fantastic and beach was located within steps of pool and one of the lunch buffets. 2 beach bars. No hassle from locals on beach. Staff were exceptionally polite. Reservations at a la carte were easily made. All in all, a great vacation. I will certainly recommend it. Seems not many locals have even heard of Blau Resorts. We would definitely consider returning. " - The Earles
  • "Our trip was AMAZING! Thanks for recommending the El Dorado ... It WILL be our all-inclusive destination from now on?? We got our upgrade and had no problem with anything ! No troubles at the hotel in TO either and had preferred seating all the way!Thanks again for everything! You'll be seeing us again!" - El Dorado Royal
  • "Just waiting for room service in our upgraded Beach front swim up suite and wanted to say THANK YOU! You rock!" - From Sunny Cancun
  • "This letter concerns one of your employees; Crystal Mercer of the Legrow’s Travel , Howley Estates office. At your Travel Show 2014, we happened (only by chance) to walk up to the Air Canada Vacation Kiosk where she was our wonderful greeter. From hello, she was amicable and approachable and we were made to feel like a friend. And that day, with her assistance we booked our “30th Wedding Anniversary” trip to the El Dorado Royale, Mexico.Unfortunately, due to multiple flight changes by Air Canada and Air Canada Vacations this has been a booking riddled with stress rather than the worry – free vacation we had anticipated. However, the only positive was Crystal because even when sharing the “bad news” of yet another schedule change she was pleasant and approachable, and we felt that she was doing all possible to maintain our “dream vacation”. You are fortunate to have her in your employ and your company benefits from her customer service. Thanks yet again for ALL you do, Kudos to Crystal!" - Case closed for The Case's
  • "Just back early this morning! Another awesome vacation to CSA and Jamaica!! Club Mobay on arrival and departure is something we will always purchase now, only way to travel!! Thanks for your help and when we are ready to book our next trip we will give you a shout!! " - Couples San Souci
  • "We just got back on Saturday evening from the Memories Resort in Veradero. It was fantastic, we loved it!! " - Making Memories at the Memories Varadero
  • "Thank you! Best vacation ever!!! Loved it all. Charlene was Fabulous. Will be going again on one of her tours for sure!!!!" - Italian Treasures - LeGrow's Travel Exclusive Tour
  • "Just touching base to say that we had a wonderful trip! The food and assistance from the staff on the Viking cruise was top notch. Gary & I also enjoyed the tour of Ireland. Our coach driver/tour guide made us all feel like family and his knowledge of his country and its history was phenomenal. " - Holiday Happiness
  • "Thank you! The vacation was fabulous! Weather was fantastic! The rooms were amazing! Staff were all very welcoming and fantastic! Salt water pools!!!! Ocean on a scale of 1-10 I gave it a 6! 10 for warmth and calmness!it was a bit reefy but enjoyed it because we snorkelled and enjoyed swimming with the fishes, there were Sandy spots so overall great! The staff put together a dinner party for my granddaughter whose birthday was tuesday the day we left they decorated her room and the room we had dinner! Girl great choice for our holiday!" - Generations Riviera Maya
  • "Hi Crystal! Thank you so much for all your help! We had an amazing time. The hotel was beautiful.!!" - Dream Wedding at Paradisus
  • "Hi CrystalLee, Just touching base to say that we had a wonderful trip! The food and assistance from the staff on the Viking cruise was top notch. We I also enjoyed the tour of Ireland. Our coach driver/tour guide made us all feel like family and his knowledge of his country and its history was phenomenal. Thanks for your assistance with booking our trip!" - Sailing with Viking and Ireland Tour
  • "Thank you so much! We had an amazing time at an amazing resort!!! " - Grand Bahia Jamaica
  • "Everything was excellent. Had a great time. Thanks." - Majestic Colonial Group
  • "Thanks, We enjoyed ourselves to the fullest, everything went smoothly. We would definitely travel with Trafalgar again....Pedro is an amazing travel director, super knowledgeable as well as accommodating. We took in some of the optional tour experiences which were amazing! Thanks for your excellent service!!!" - Portugal - Trafalgar
  • "It was a great holiday and a really good place - good people, good food, good everything except the flies. " - Grand Bahia Turquesa 2018
  • "Thank you so much for everything! We had an excellent trip! We love Sandals South Coast - the work completed since our last visit was great. Your little welcome back message is awesome! We loved the Club Level experience and will definitely do that service again. The response time to our travel delay on the return flight home by LeGrows was excellent! Air Canada needs to take a page from your level of service that is for certain. So, thank you again. We will be back!" - Sandals South Coast
  • "I'm back home with no more problems or delays. I wanted to tell you that I had a fabulous trip and to thank you for all your help. Everything except that first connection (which I blamed on Air Canada and they blamed on the wind) went perfectly smoothly - I could get used to having all the transfers especially arranged in advance! Port Douglas, which you suggested over Cairns, was beautiful, and I enjoyed the Reef trip enormously - I enjoyed all the tours, really, but that was one of my favourites, along with Kangaroo Island. And I'm glad I went on the Kakadu tour. I'd originally thought that was a bit too far from Darwin to be worth trying to do, but it was great and very doable. The hotels naturally varied a bit - the one in Auckland was a bit odd, but in an excellent location - but they were all fine, and most of them were better than that. The only one that wasn't in a really central area (for easy transportation) was the one on Kangaroo Island, but the staff offered free trips t" - Down Under with Goway
  • "Thank you so much for your help today! It has been a LOOOOOng day of taking rickshaws around New Delhi in the rain to the Canadian Embassy, many futile calls to Air India, with everyone, including the Air India website telling us to book a new flight to Canada! Much of our day was also preparing for what to do with mom if she was not allowed on the plane. Thankfully we just cleared check-in and immigration at the Delhi airport with no problem and are sleeping on the floor at our gate waiting for our flight. Thanks to your knowledge of the various regulations we came to the airport when everyone else told us there was no point in going. We really appreciate your calls and your offered support in the event that the check-in did not go smoothly! Thanks again and have a wonderful day!" - Crisis Averted in Delhi!
  • "Thanks CrystaLee. We had an awesome trip. Breathless was beautiful, the weather was beautiful and the food was great too. " - Breathless Montego Bay
  • "We just wanted to drop you a note to offer our sincere thanks and gratitude for arranging everything so thoroughly and for always going over and beyond the call of duty. Our trip was absolutely amazing. Exhausting though at this “tender age”, but exhilarating! We spoke with the lady on the ship who plans future excursions, we did not put a deposit on one though, but we wanted to get some info on the Panama Canal cruises. As soon as we mentioned your name and her eyes lit up, and she said, “Wow, you have an amazing travel agent!” We told her we knew that and that we found you amazing. I was amazed and thought she knew you personally, but no she said she just knew you from seeing your name through bookings etc. As the saying goes, “A good name proceeds you!” Blessings, Harold and Mary" - Cruise To Alaska