Feel-good feedback in trying times

With all the travel restrictions related to Covid-19, the past couple of months have been challenging ones for travellers at home and around the world. ​LeGrow's Travel advisors have been working around the clock, helping stranded customers to get back home safely.  They’ve also been guiding and advocating for clients whose trips had to be cancelled, helping them navigate through the maze of travel credits, refunds, and insurance.

We’ve always known our advisors are among the most caring and knowledgeable in the business. Recently, we’ve been inundated with messages of thanks from grateful customers. Over the next while, we’ll be sharing some of these with you. One thing has become clear – without a ​LeGrow's Travel advisor, you are indeed on your own.

/_uploads/authors/33/images/19.pngKudos to Phyllis Barter, Churchill Square, St John’s, NL  

Carl and I have returned home from vacation in Australia and will soon complete our fourteen day quarantine. Since arriving home, we have been working hard with Phyllis Barter, our Show Choir and Threnody Peace Education Project travel agent at LeGrow’s Travel Agency, regarding the upcoming tour scheduled for August 2020. We greatly appreciate the efforts of Mrs. Barter and LeGrow’s Travel Agency. The entire process has certainly reaffirmed for us the vital importance and security gained when travel arrangements are handled by such capable  professionals. A sincere THANK YOU is extended to both Phyllis and the LeGrow’s Travel Agency management team for their efforts.

/_uploads/authors/33/images/17.pngEmail on the services of Jillian Roberts, Atlantic Place, St John’s, NL

A note of thanks from our corporate client Stena Drilling … With everything going on, it is amazing you guys are holding things together as much as you have been doing. I see some of the emails and the frustration level of some of our employees and I applaud you guys for the way you are handling this. Hopefully we see things calm down soon or at least get more manageable. I see the emails going around at all hours of the day and on the weekends. You have gone above and beyond. Thank you for all you are doing.  You guys rock…. 

/_uploads/authors/33/images/18.pngEmail to Kim Simms, Grand Falls-Windsor, NL

No words to express how grateful I am to have you as my travel advocate.  You are worth 10 times what you are paid.  You can charge me just that. Please don’t retire until you read my obituary. Thank you Kim.